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|2019 CUBO Awards Shortlist|
Once again we celebrate the achievements of those working in campus and commercial services in higher education. The quality of all entries was very high, but the shortlist for the 2019 CUBO Awards is now decided. The winners will be revealed at the CUBO Summer Conference in July.
Best Residence Life Initiative - sponsored by Unite Students
Cardiff Metropolitan University – In a bid to address the mental health of male
students, Cardiff Metropolitan University set up a barber’s chair, encouraging them to share
concerns while having a haircut.
University of the Arts London – UAL’s unique annual programme of 1,500 events, coupled with online
initiatives delivered through its Hallslife platform, has driven student satisfaction rates up to 86.9
University of Leicester – Leicester’s TEA campaign aimed to bring students together with
staff and support services. It led to a significant increase in the number of students seeking help and
Best Marketing Campaign - sponsored by Conference News
Leeds Beckett University – Leeds Beckett ran a successful multi-channel campaign to increase
engagement among staff. A new set of departmental values was reinforced through internal newsletters,
engagement events, social media and departmental awards.
UCL - Creating a single brand focused on student experience helped UCL build a sense of community
across 21 disparate halls. Student satisfaction soared to a record 92 percent as a result.
University of Birmingham – Birmingham’s Christmas digital campaign used animation and
personalisation to engage staff and customers of its conferences and events service. The intriguing
marketing led to a 48 percent rise in subscribers.
Excellence in Student Sport Experience
Brunel University London – Brunel launched its Free Sport programme after research showed cost was
the biggest barrier to student participation. The number of students taking part in sport has risen by
University of Limerick – Limerick offers students free UL Sport membership during their time on
campus. Facilities include a 50m swimming pool, 25m diving pool, gym, classes and a personal training
Manchester Metropolitan University – MMU Sport’s Active Campus programme offers more than
55 free activity sessions every week for staff and students. Participation increased by 10 percent
between 2016 and 2018.
Commercial University of the Year - sponsored by Collegiate
Edinburgh First, University of Edinburgh – During 2018 Edinburgh First organised 1,648 events, and
accommodated more than 42,000 commercial guests. Conference and Events business has grown by 25 per cent
in the last four or five years.
Leeds Beckett University – Leeds Beckett’s Campus and Residential Services has increased
contribution to the university by three percent year-on-year, through the development of new
opportunities, reduction of unnecessary costs and improved staff engagement.
LSE Residential & Catering Services – LSE Residential Services produces a financial surplus
from commercial lettings, supporting the provision of a mix of affordable accommodation. It also funds
halls maintenance and supports a new Accommodation Bursary scheme.
Best Student Housing
Future Lets, Coventry University – Bishop Gate halls fulfil a student’s learning and social needs
as well as their housing requirements, with private booths to work in, an on-site gym and a
state-of-the-art cinema room.
Newcastle University – Park View Student Village, opened in September 2018, delivers efficient,
sustainable and environmentally-friendly accommodation to 1,200 students. Its modular design enabled the
project to come in £1.5 million under budget.
University of Limerick – An €8.2m refurbishment of 500-bedroom Kilmurry Village included a new
common area, replacing single beds with doubles, and revamped bathrooms. Kilmurry has become one of
Limerick’s most popular student villages.
Innovation in Catering - sponsored by TUCO
London School of Economics – LSE’s decision to move all four of its Undergraduate Catered Halls to
“meal inclusive” has supported positive student welfare, a sense of belonging and a more cohesive
Newcastle University – Newcastle’s Smart Carts beat the competition by taking
catering to the places where staff and students congregate. Units can easily relocate as the campus expands and demand
University of Manchester – Reacting to increased competition around
campus, Manchester turned a canteen into an indoor street food market, with local traders renting
space. Sustainability is key and traders use recyclable, biodegradable packaging.
Business Manager/Team of the Year
Campuslife Services Village Team, University of Limerick – The team organise, promote, attend and
evaluate more than 130 events every year, mostly in the evenings and at weekends. Thanks to their effort
events satisfaction has risen to 86 percent.
David Ward, Residential Manager, Royal Holloway, University of London – New systems pioneered by
David Ward have significantly improved students’ experience of arriving at their new accommodation as
well as raising standards in the College Post and Parcel Service.
Edgbaston Park Hotel and Conference Centre Team, University of Birmingham – The Edgbaston team
turned a building site into an outstanding hospitality business. The
project included setting up a new company, recruiting over 40 new staff and training 90 team
Innovation in Student Experience - sponsored by UPP
UCL – Housingadvice.london is a website developed by UCL students working with the Accommodation
team. It offers advice and professional guidance to first-year students about to leave halls for private
University of Sheffield – Sheffield introduced LGBT+ exclusive accommodation spread throughout its
residences, so students could live with others with shared or similar experiences. The provision has
already been extended twice to meet student demand.
Business Partner of the Year
Amber Energy - Amber Energy displays energy/water usage on its portal so students can track their building’s usage. Universities can reward students for saving energy/water directly or through donating a percentage of the savings to charity.
Swansea University and First Cymru - First Cymru links Swansea’s two campuses with its 24-hour
Unibus service, supporting 45,000 student journeys each week. In the first term dedicated staff help
students navigate the bus system.
University of Manchester, Veg Box People and The Kindling Trust – A partnership project saw a box of locally-sourced vegetables and recipe book delivered to every
self-catering student flat. This encouraged new residents to cook together, make friends and eat
Lifetime Achievement Award
The CUBO Lifetime Achievement Award to a university commercial services professional who has made an outstanding contribution to our sector will also be revealed on Awards Night.
Congratulations and good luck to all nominees, and thanks to everyone who
took the time to enter for an award: the body of work presented is a testament to the university
sector. The winners will be revealed at the CUBO Awards
on the evening of Thursday 4 July, during the CUBO summer conference at Swansea University Bay Campus. And tying in with the 2019 conference theme of Innovative Partnerships,
shortlisted entries for Business Partner of the Year will feature as conference workshop