3-8 December 2023
The University of Warwick


The format is based on learning and working together in core groups with an assigned faculty member who will be your Industry mentor and coach during GHTI. On completion of GHTI participants have the opportunity to maintain this professional mentoring relationship.

Monday 4th December

13:00-14:00 Lunch 

14:00-15:30 Welcome Session

15:30-17:00 Keynote Speaker: Paddy Jackman, Chief Executive, Unipol

18:00-21:30 Opening Dinner


Tuesday 5th December

07:00-09:00 Breakfast 

09:00-10:00 Personal Development

10:00-11:30 Strategy & Policy Development 

11:30-13:00 Occupancy Management

13:00-14:00 Lunch

14:00-17:00 Site Visits 

18:00-20:00 Dinner

20:00-21:00 Group Reflection


Wednesday 6th December

07:00-09:00 Breakfast 

09:00-10:30 Budgets and Finance

10:30-11:00 Break

10:30-13:00 HR Strategy and Planning

13:00-14:00 Lunch

14:00-15:30 Housing Master Planning 

15:30-16:30 Operational Services

18:00-20:00 Dinner

20:00-21:00 Group Reflection


Thursday 7th December

07:00-09:00 Breakfast 

09:00-11:00 Crisis and risk management

11:00-13:00 Reviewing your residential experience offer

13:00-14:00 Lunch 

14:00-15:30 Continuous Improvement

15:30-16:30 Group Reflection 

18:00-23:00 Closing Dinner


Friday 8th December

07:00-09:00 Breakfast 

09:00-12:00 Current issues

12:00-13:00 Lunch 

13:00-14:00 Course review

14:00 Programme finish 


Strategy & Policy Development

Creating commonly held values and shared mission and vision of the organization is fundamental to intentional planning for the future. This core competency addresses ways to develop, implement and assess strategic plans and outcomes to strengthen housing and residence life operations.

Policy is establishing principles, rules and guidelines formulated to allow an organization to address a persistent problem or achieve a long-term goal. This competency addresses the basic understanding of policy development, knowledge and awareness of legislative or judicial actions that influence policy, and analysing the intended and unintended consequences of policy decisions.

Budgets & Finance 

Housing and residence life operations have a significant amount of revenue and expenditures. Managing those fiscal resources often begins with managing very specific (and smaller) budgets, but can quickly escalate to very deep and wide fiscal policy in more advanced career levels. Budgets & Finance relates to the philosophy, skills, and strategies of the financial aspects of housing and residence life.

Crisis & Risk Management 

Crisis management involves the identification, risk management and prevention, response and follow-up to critical incidents and situations that occur on- or off-campus, but impact on-campus residents or on-campus facilities.

Facilities Management 

Managing the core facility infrastructure is essential for a successful housing and residence life operations. Facilities Management is a wide-ranging competency that address knowledge and skills from planning and building capital projects to the assessment and maintenance of existing facilities.

Developing a comprehensive plan for future growth and renovation of the physical structures of a housing operations takes into consideration analysing local markets, developing short and long-term goals for housing facilities, and establishing a plan to best meet the physical plan needs of tomorrow.


The most tangible resource of a housing and residence life operation is its human resources. How individual staff time is allocated and the quality of that work has unparalleled impact on the department. Focusing on the initial recruitment and selection of staff, providing orientation, education, and training, and completing comprehensive supervision and performance appraisal is critical to the deployment of strong and effective staff.

Current Issues 

Critical discussion and reflection on a salient topic for accommodation professionals.

Leadership and Personal Development 

Leadership development covers a broad category of skills, knowledge and competencies that are developed throughout the career trajectory. A significant part of leadership is designing and implementing a continued professional development plan to assist professionals in becoming leaders in their field.

Program Review 

During the training, participants will learn about the key factors that contribute to a positive residential experience for students. Participants will also have the opportunity to analyse the current residential experience offering in a residence and identify areas for improvement. To effectively communicate with staff and other stakeholders about the residential experience offering, it is important to be clear, concise, and persuasive. Participants will explore best practices in residential education and their application to the residential experience offering. Once participants have identified best practices and areas for improvement, they can develop strategies and action plans for implementing changes to the residential experience offering. 

Looking for more information?

If you have questions about the course and its suitability for you, please contact our faculty leaders:

Ian Jones - Deputy Director of Accommodation and Commercial Services, The University of Sheffield

Dr. T.J Logan -  Associate Vice President for the Residential Experience at The Ohio State University 


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