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We've answered some of the questions frequently asked about CUBO below. We hope these FAQs answer your queries, but if not, please contact us by emailing:

What are the membership options? And which is best for me?

We offer two options:

How do I sign up?

If your university isn’t already a member, you can find out more and apply here.

If you work for an existing CUBO institutional member and would like to join our network, please contact the Primary Member for your university, usually the director of commercial services, campus services, accommodation, hospitality or similar. If you’re unsure who your primary member is, email us on

What is a Primary Member?

Every Institutional (university) Member of CUBO has a Primary Member – a person who has senior responsibility for the strategic development and management of at least two areas of a university’s commercial business (and may have responsibility for a wide variety of other activities). This person is responsible for the CUBO membership for your university, decides the membership level and which other individuals within the university become CUBO members.

How much does membership cost?

The current annual fees for new member institutions can be found here. The CUBO year runs from August to July. If you join during the CUBO year, your fees will be pro-rata’d.

What payment options are there?

We accept payment by Visa or Mastercard, BACs or cheque. You’ll be asked how you would like to pay when you apply here.

How do I renew my membership?

You’ll receive a renewal notification in June 2021 with full instructions on how to renew.

Can I upgrade membership during the CUBO year?

Yes, you can upgrade to a higher membership level at any time to give more staff access to CUBO networking and benefits. This request should come from your Primary Member. Please complete the form here.

How do I change my members?

Your Primary Member should authorise changes to your university’s members. Please let us know the changes you wish to make using the form here. We will update your records and your new members will receive a welcome email about CUBO with a link to log in, a guide to our website and to CUBO benefits.

How do I know if I’m a member of CUBO? How do I check the status of my membership?

You’ll find a list of all our current institutional members here. The Primary Member for each Institutional Member (university) is responsible for signing additional staff up to CUBO. If you’re unsure if you have been signed up, please email

What’s the difference between a Member and a Sub-group Member?

Members have full annual membership with access to all CUBO benefits, including the sub-groups. Sub-group members are individuals working in marketing and finance roles within commercial and campus services. Their membership is free and gives them access to their sub-group, providing year-round peer support online and two networking and learning days per year. If your institution is already a member and you'd like to join a Sub Group, please contact your Primary Member or complete the enquiry form and we’ll contact you.

Our public website explain who we are, our services to members and partners, and our role in higher education - About CUBO, CUBO Awards, News, etc. Events are posted on the Calendar and include our conferences, UHS training courses, Executive meetings and sub-group meetings. Members can also access SocialLink, a private area of the site for networking, discussions, groups, resources, making connections and keeping your CUBO-related files and correspondence.

How do I log in?

You should have received a login and password to the member area when you joined. Use this to log in here. If you don’t have login details, please email:

If you are on a Mac and using Safari, there may be a small problem with the page loading. To rectify this, please go to the Safari menu on the top left and click it, and then go to "Preferences." When the preferences screen pops up, go to "privacy." There should be an option that says "Prevent cross-site tracking?" Please disable this. This should help to enable the browser cookie that the browser needs to see in order to allow all of the YM functionality to work.

Some of you are reporting issues in the CUBO website when using Apple devices. The following instructions are a workaround until Apple fixes the bug: While logged in, tick "Block all Cookies" in Settings. Click on something else to exit the site. Enable the cookies again just before logging in.

How do I reset my password?

You can reset your password here

What if I forget my username?

If you forget your username or have any other problems logging in, email:

Is there a guide to the Member Area?

Yes, please refer to this guide:

CUBO Member Guide 2020 

How do I contact all members?

When logged in, click Groups and you’ll see the General Members Group. All members are automatically subscribed to this group, so if you want to reach everyone, use the Feed here to share news and comments, or the Forum to start a discussion or ask a question.

When do I use the Group Feed and when do I use the Group Forum?

The Feed is a bit like Facebook – it’s for comments, announcements and news you want to share with other members, who will see it only when they log in. The Forum is the place to discuss an issue or ask advice, as you’ll gather all contributions in one place. All members get a daily round-up of forum activity.

How do I subscribe to the main forum?

To be notified of new topics and ensure you get the daily digest, when logged in, go to QuickLinks, then click General Members’ Forum, then click General Discussions. Find the button Forum Actions (righthand, green) and click to s ubscribe to Instant Updates.

Once you’ve done this, this forum will appear in your Forum Settings (accessed via Information and Settings / Account and Settings) and you can adjust your notification options there.

Can I change the other notifications I receive?

Yes, when you’re logged in, go to your Information and Settings or Account and Settings and you’ll be able to change these in your Preferences.


What benefits do I get?

  • Our online community is the place to network with almost 300 commercial services colleagues across the HE sector
  • Our monthly Member eNews will keep you in the loop with our news and events and news from other associations.
  • Keep up-to-date with our Calendar of events. Put the dates in your diary and book early to ensure your place.
  • Enjoy exclusive, subsidised access to our conferences
  • Get a 25% discount on UHS training courses for any staff member (members and partners)
  • Browse a growing collection of sector Research
  • Have a look at our Case Studies for examples of best practice and innovation
  • Check out our select list of sector suppliers: CUBO corporate partners
  • Take part in the annual CUBO benchmarking
  • See or post job ads – we will advertise your jobs on our Jobs Board
  • Take advantage of our free Sub groups for your marketing and finance staff.
  • Contact us any time: our staff are here to help you.

How do I get my membership discount when booking UHS events?

You book the course on the UHS website. Select the CUBO delegate rate. UHS will check that your organisation is a CUBO member or partner.

Monthly membership eNews

We send out a monthly membership email newsletter with the latest news from CUBO the sector and membership benefits. To join the mailing list or check that you’re already signed up please contact:

Quarterly corporate partner eNews

We send a quarterly partners eNews with news from CUBO, partner opportunities and benefits. To join the mailing list or check that you’re already signed up please contact:

College & University Business Officers
General Enquiries:
07958 599 947