Winter Conference - Programme

15 - 16 November 2023
University of Leicester


All events take place at College Court.

Wednesday 15th November

09:30-10:00 Campus Tour Registration (optional - please book in advance here)

10:00-12:00 University of Leicester Campus Tour and Presentation

The tour will include a visit to the Freemen's Campus and Central Campus to see the retail catering offer in the main Student's Union Building (The Percy Gee Building), plus the accommodation (single student room and studio) at the Freemen's. 

Freemen's Campus is home to over 1,200 students in the newly-built accommodation dwellings. The campus also includes a social hub (Freemen's Kitchen and Bar), Multi Storey Car Parking, plus the Sir Bob Burgess teaching building and the Freemen's Cottages (24/7 reception and residents life hub). 

Central Campus is a short 5-minute walk from Freemen's Campus. Here there will be opportunity to see the recently developed 'Campus Kitchen' food court in the heart of campus and understand the mixed model partnership that is run by Leicester Services Partnership (a wholly owned subsidiary of the University of Leicester).  

Commercial services operated on campus include an O2 Academy Club, A Starbucks, a clothing and merchandising store, third party operators, in-house brands and outsourced services. 

There will also be opportunity to meet with other service providers including Security and Sport.

12:00-13:30 Lunch & Networking 

13:30-13:45 Welcome to Conference/CUBO Update: Kirsty Woodward, CUBO Chair & Director of Estates & Campus Services, University of Leicester and Jan Capper, CUBO Executive Director  

13:45-14:30 IT'S NOT ROCKET SCIENCE, IT’S LAW The Implications of the UK Protect Duty for Higher Education  Nick Aldworth, Director, Risk to Resolution Ltd and Oliver Curran, Chairman, AUCSO

Nick and Oliver will provide an update on the Counter-Terrorism (Protection of Premises) Bill that will place significant requirements on the HE sector to consider their exposure to terrorist threats and reduce those risks. Known as The Protect Duty, and also Martyn’s Law, the bill is currently working its way through the parliamentary process and is likely to become law in 2024.

14:30-15:15 Food service sustainability: Amy Fetzer, Sustainability Journalist, Author and Consultant, Head of Research and Analysis, Footprint Media Group. 

Amy will provide a whistle stop tour of key sustainability trends in the space, highlighting key stats around energy, emissions, use of natural resources etc, drawing on some recent research and projects, before honing in on sustainable diets and food waste as two key areas where CUBO members can make a significant impact.

Amy will then moderate a panel discussion with Gavin Brown, CEO, Leicester Services Partnership, University of Leicester and Thulsi Prabakaran, Environment Officer, University of Leicester

15:15-16:00 Refreshments & Networking 

16:00-16:50 The Return of the Cost of Living Panel Panel Discussion led by David McKown

16:50-17:00 Closing Remarks: Kirsty Woodward, CUBO Chair & Director of Estates & Campus Services, University of Leicester 

17:00 Check into Accommodation

18:30-19:00 New Member Welcome and Partner Drinks Reception 

19:00-19:30 Networking Drinks Reception 

19:30 - Conference Dinner - informal


Thursday 16th November

07:30-08:45 Breakfast 

08:45 -09:00 Welcome and CUBO Insights

An update on the CUBO annual commercial services benchmarking, reflecting on 2022-3 and looking ahead to phase two of the new survey and dashboard.

09:00-09:45 Growth and Future Predictions: Insights from UCAS. Mike Adams, Principal Insight Consultant,  UCAS 

No preview here - Mike will deliver up-to-the minute insights from UCAS into current student trends!

09:45-10:30 Hospitality Insights: Allister Richards, CEO & Founder, Gather & Gather 

10:30-10:50 Search and Selection insights - How to positively impact your hiring strategy: Michael Hewlett, Director and James Gregory, Associate Director, MRG

With a combined 37 years of recruitment experience across estates and commercial services in the education, public and private sectors, Michael and James will offer insight into the recruitment process and how to improve attraction and retention. They have worked in partnership with a number of HEIs including most recently the University of Oxford, Imperial College London and University of Leeds. They will cover key topics such as diversity and inclusion, onboarding, the interview process, and how psychometric assessments can impact decision making.

10:50-11:30 Refreshments & Networking 

11:30-11:50 What students want , are we over complicating things? : Sarah Canning and Deenie Lee, Co-Founder & Director, The Property Marketing Strategists

You would be forgiven for assuming in a tech-focused world with hyper-stimulated students, their needs are only getting more demanding. However, recent insight disproves this notion and instead, students actually have some very basic needs. So why do we overcomplicate things relating to student accommodation and what should we be focusing on instead?

11:50-12:30 Generational Diversity and Inclusion in the Workplace: Henry Rose Lee, Specialist in Generational Diversity & Inclusion, Hybrid & Remote Working, Leadership & Teams 

Henry will clarify the benefits of having a diverse range of generations in our workforces. She will provide an introduction to generational theory - including the impact of world events and global accelerators on every age group. She will explain the key characteristics and benefits of different age groups and bust some long-held myths about each generation at work today. Henry will also share some hints and tips on how best to mobilise, maximise, and maintain the value of every generation in workforces today. She will then introduce the Human-Centred Culture Framework for getting the best out of every age group - and explain how building a community at work is a game-changer for attracting, engaging, and retaining staff.

12:30-13:30 Lunch & Networking. Conference Close 


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